B.C. MacDonald, Inc.

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Quality 101 Foundational Concepts – VIRTUAL

January 11 - January 20

$845

Course Objectives

  • This program provides a fundamental and practical overview of quality – the evolution of quality systems and their applications. Problem solving tools and root cause analysis, along with statistics are discussed.
  • Definition of Quality
  • Why quality is important to employees, the organization and customers
  • Benefits of quality and the concept of “cost of quality”
  • Key concepts of total quality management and process improvement
  • Seven commonly used quality tools and how they are used in problem solving
  • Understanding of common quality roles
  • Introduction to common QMS Standards (ISO 9001, etc.)
  • The root cause analysis process
  • The role of statistics in decision making and DOE
  • A brief history of quality and some noted influences

Agenda

  • Defining Quality
  • Customer Satisfaction
  • Cost/Benefits of Quality
  • Quality Systems
    • Documentation
    • Quality Management
    • Standards Overview
    • Audits
  • Concept of Organizational Excellence
  • Review of Quality in Service
  • Metrology
  • Inspection
  • Process diagram
  • Statistical decision making
  • Evolution of Quality and Gurus
  • Continual Improvement Code Words
    • (benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk)
  • DOE Intro
  • 7 TQM tools
  • Root Cause & CAPA
  • AIAG core pack
    • (FMEA, SPC, PPAP, MSA, APQP)

Details

Start:
January 11
End:
January 20
Cost:
$845
https://qctraininginc.com/course/quality-101-foundational-concepts-virtual/

Organizer

Quality Control Training

Venue

Virtual