B.C. MacDonald, Inc.

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Root Cause Analysis (RCA) with CAPA – VIRTUAL

January 18 - January 21


Course Objectives

  • Driving improvement through CA, Risk Assessment (formerly PA), and problem solving.
  • Key components to helping organizations understand how to achieve results that “stay” in place.
  • Orientation to ISO9001:2015 for both those learning about this baseline business standard (and its approach to continuous improvement, management focus, and customer satisfaction) and for those in industries regulated by the standard or one of its derivatives.


We discuss the philosophy, problem solving approaches, continuous improvement and more. This training can help lead to establishing procedures that satisfy quality management requirements for establishing a system for corrective action.
  • Lean and Quality
  • Philosophy
  • Total Quality Management
  • Crosby’s Steps to Quality Improvement
  • Deming’s 14 Point Plan
  • Corrective Action Process
  • Preventative Action Process
  • Difference between CA and PA
  • ISO 9001:2015 CAPA and Improvement Requirements and Implementation
  • Problem Solving Approach Overview (for an in-depth study on these topics, see our Problem Solving workshop)
  • Fishbone Diagram, Pareto Chart, Check Sheets, Control and Attribute Charts, Flowcharts, Histograms, Scatter Diagrams, Benchmarking
  • Design of Experiments
  • FMEAs
  • Teams
  • Continuous Improvement
  • Root Cause Analysis
  • Importance of Finding Root Cause
  • Benefits of Eliminating the Root Cause
  • Finding the Root Cause
  • What does a good RCA look like?
  • Root Cause and CAPA
  • 5 Why’s
  • RCA Examples
  • Cost of Poor Quality Overview


January 18
January 21


Quality Control Training